Refund and Returns Policy

Refund and Returns Policy King Hair Building Fibers

At King Hair Fibers, we value the satisfaction of our customers and strive to provide high-quality products. We understand that there may be instances where you may need to return or seek a refund for your purchase. To ensure a smooth and transparent process, we have established the following Refund Policy:

1. Eligibility:
   • This Refund Policy is applicable to all purchases of Hair Fibers made directly through our official website or authorized retailers.
   • The policy is valid for a period of 7 working days from the date of delivery.
2. Conditions for Refund:
   • To be eligible for a refund, the Hair Fibers must be returned in their original packaging, unused, and in the same condition as when received.
   • The Hair Fibers should not be damaged, tampered with, or altered in any way.
3. Initiation of Refund Request:
   • To initiate a refund request, please contact our customer support team within 7 working days from the date of delivery.
   • You can reach our customer support through the designated channels provided on our website or contact the authorized retailer from whom you made the purchase.
4. Return Shipping:
   • The customer is responsible for the cost of return shipping.
   • We recommend using a reputable shipping service with tracking capabilities to ensure the safe and timely arrival of the returned product.
5. Refund Process:
   • Once we receive the returned Hair Fibers and verify that they meet the eligibility criteria mentioned in section 2, we will process the refund.
   • Refunds will be issued through the original payment method used for the purchase.
   • Please note that the refund amount will exclude any shipping charges incurred during the initial purchase.
6. Processing Time:
   • We aim to process refunds within 7 working days from the receipt of the returned Hair Fibers.
   • However, please allow for additional time for the refund to reflect in your account, as processing times may vary depending on your financial institution.
7. Non-Refundable Items:
   • Hair Fibers that do not meet the eligibility criteria mentioned in section 2 will not be eligible for a refund.
   • Additionally, any shipping charges incurred during the return process are non-refundable.
8. Exchanges:
   • At this time, we do not offer exchanges for Hair Fibers. If you wish to try a different shade or product, we recommend placing a new order.

Please note that this Refund Policy is subject to change without prior notice. We encourage you to review the policy on our website before making any purchases. For any further inquiries or assistance regarding refunds, please contact our customer support team.

Thank you for choosing King Hair Fibers. We appreciate your understanding and cooperation in adhering to this Refund Policy.